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Return Policy

Need to make a return? We got you!

ONLINE RETURN POLICY

Refunds by Mail are valid within 30 days from the original order date. Items must be returned unwashed, unworn, undamaged and with tags attached, accompanied by the invoice.

We recommend that all returns be sent with a traceable carrier such as USPS, UPS or FedEx. Keep the Return Tracking Number from the package you are returning to ensure that the package has been delivered to our warehouse. Return shipping is not refundable.

Charlotte Russe is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

•  Once the return has been received and processed by our warehouse, you will receive an email titled "Notice of Refund" which is a copy of the refund for your records.
•  The refund will be processed back onto the original method of payment used for purchase, and can take up to 5-7 business days after your return has been received.
•  Original shipping costs incurred are non-refundable.
•  Online returns are eligible for a refund only.

HOW DO I EXCHANGE BY MAIL?

Unfortunately, we don’t accept exchanges by mail. You can visit us in-store to complete the exchange process at any Charlotte Russe location near you.

HOW DO I RETURN OR EXCHANGE IN-STORE?

To return your online purchase to any Charlotte Russe near you, please bring your items with your order invoice. All invoices are printed and shipped with your package on a shipping label. Once the return is accepted, a refund will be processed to your original method of payment.

Note for PayPal, Apple Pay and Google Pay Customers: All PayPal, Apple Pay and Google Pay refunds or exchanges received in-store will be returned to a merchandise card which can be used in-store only. A refund can only be credited to your PayPal, Apple Pay or Google Pay account if it is returned by Mail.

HOW DO I RETURN OR EXCHANGE AN ITEM PURCHASED USING INSTALLMENTS BY AFTERPAY OR KLARNA?
If you have changed your mind, you must return your Afterpay or Klarna purchase by mail for a refund. In-store returns for Afterpay or Klarna orders cannot be processed at this time. Afterpay/Klarna will be notified of your return and will process the appropriate refunds. Please do not return your purchase directly to these payment providers.                                                             

CAN I RETURN OR EXCHANGE ITEMS ON FINAL SALE OR PROMOTIONS?

• All cosmetics, jewelry, intimates (underwear and bras) and swimwear are final sale and cannot be returned or exchanged by Mail or In-Store.
• All "Final Sale" items listed at 70-80% off, or under a Buy 1 Get 2 Free promotion cannot be returned or exchanged by Mail or In-store.
• All items purchased under promotions Buy 2 Get 1 Free, Buy 1 Get 1 for 10 Cents, Buy 1 Get 1 for 1 Cent, Buy 1 Get 1 for $1 or Buy 1 Get 1 Free, can only be exchanged in-store. Items under these promotions are eligible for a full refund if both items are returned by mail or in-store (regular priced item and discounted item).

 

HOW DO I RETURN A DAMAGED ITEM?

If you receive a damaged or defective item in your order, please reach out to our Customer Service team at cs@charlotterusse.com and include a photo of the item. We will do our best to replace the item if still in stock.

All refunds are subject to approval and must meet the requirements outlined in our return policy. We reserve the right to deny a refund if it does not meet the conditions of our return policy.

STILL NEED HELP?

Our Customer Service team is here to assist you with anything you need! Reach out to us via email at cs@charlotterusse.com

 

IN-STORE RETURN POLICY (PURCHASES MADE IN-STORE)
We will gladly exchange or give a merchandise credit within 14 days of purchase. Merchandise must not be washed, worn or damaged. All original tags must be attached & accompanied by a valid receipt. Upon return or exchange, your name, address, phone number & signature will be required for auditing purposes. We do not offer refunds. 

All clearance items, intimate apparel, swimwear & pierced jewelry are final sale.