No, you do not need to register before placing an order. You may check out as a Guest and you will have the opportunity to create an account when you are finished your order.

To register, please click here.

Registering is fast, free and easy! Here are the benefits:

• You will not be required to re-enter your shipping or billing addresses every time you order online.
• You can browse, shop and complete your order at a later time. The items that are placed in your Shopping Cart will be saved so when you come back later, you will not have to search for and re-select the items again.

You can change your account information by visiting “My Account” in the top navigation and then selecting “Account Details”. To change your address, click “View Addresses” and select “Edit” beside the address you want to update.

We accept payment by credit card: Mastercard, Visa, and American Express. We also accept PayPal, Google Pay, Apple Pay, Klarna and Afterpay.

Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) will be calculated on the total value of merchandise, as well as shipping charges, and will be displayed on your Order Summary page.

The maximum subtotal limit per order is $700.

Unfortunately, we do not restock most of our items.

Our goal is to process your order as quickly and accurately as possible, therefore, we cannot change or cancel an order once it has been placed.

To check the status of your order, click on “My Account” and then “My Orders”. Select the order you wish to view by clicking on the order number on the left side beside the order information. As updates become available, you will be able to view the details pertaining to your order.

Please visit our shipping page here.

At this time we currently only ship to the continental United States.

Your tracking number can be located in your account under your Order History. Select the order you're looking to track, and your tracking number will be found on that page. If you are unable to find the tracking number, please reach out to us at cs@charlotterusse.com.

Please view our return policy for online orders here.

Unfortunately, we do not offer exchanges by mail at this time. Please view our return policy here.

Gift cards will only be available for purchase and redemption in store.

At this time we are not able to redeem Gift Cards or Merchandise Cards online. We apologize for any inconvenience and are working towards changing this in the coming months.

We do not allow price adjustments on previous purchases.

We are not currently looking for any new suppliers. Thank you for your interest in our company.

Please email your resume to jobs@charlotterusse.com, or visit our careers page here to apply by store. Due to a high number of applications received, only eligible candidates will be contacted.

For all other issues, please send an email to cs@charlotterusse.com and a member of our team will get in touch with you within business days. Please note: Our customer support email is monitored Monday-Friday 8:30am-5:30pm with the exception of holidays.